FAQ's

1. How long does it take to receive my order?

Our standard shipping time is 3-4 business days after fulfillment. Please note that fulfillment may take an additional 1-2 business days.

2. Can I return my item if I'm not satisfied?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

3. How do I start a return?

To start a return, please contact us at info@goodvibesthreadco.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

4. What items are not eligible for return?

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for return. If you have any questions about the eligibility of your specific item, please contact us.

5. What should I do if my item is damaged or defective?

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

6. Can I exchange my item for a different one?

Yes, if you would like to exchange your item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please send us an email prior to returning at info@goodvibesthreadco.com

7. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as for our regular return policy.

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

9. How can I contact you for further assistance?

You can contact us at info@goodvibesthreadco.com. We are here to help with any further questions or concerns you may have.